Operational Problem Solving

We create solutions
from inside your business.

FEM Software embeds directly in your operation — understanding your real challenges, your workflows, and your goals — to deliver solutions that actually work. Not recommendations. Not documentation. Working solutions.

Let's talk about it How it works

London, Ontario  ·  Canada  ·  Serving the US, Canada, Brazil & Portugal

Built on Microsoft Copilot Studio

See how your agent comes together.

Four stages, one agent, built inside your own Microsoft environment.

Licensing, reviewed and set

We check what your Microsoft 365 plan already includes before recommending anything new — no surprise upsells, no buying seats you don't need.

  • ✓ Microsoft 365 plan checked
  • ✓ Copilot access confirmed
  • ◯ Cost breakdown shared

Trained on your business

Your agent learns from your own documents and processes, not the open internet — so it answers the way your best employee would.

🗃  Company handbook.pdf
📊  Q2 pricing guide.xlsx
📝  Client onboarding steps.docx
"Your agent, answering from your own files."

Linked to your real tools

Calendar, inbox, CRM — connected safely, so the answers your agent gives reflect what's actually happening right now.

📅Calendar
💌Inbox
👥CRM

Team trained, access controlled

Everyone knows how to use it, and permissions make sure the agent only ever sees what each person is already allowed to see.

Front desk Store-level only
Manager Full access
Use Cases

What Microsoft Copilot Studio can do inside your business

Every example below is something we build directly in Microsoft Copilot Studio — not a mockup, not a roadmap.

🎤
Customer support

A reply that could only come from a human, until it didn't

A regional tour operator's inbox filled up with the same pre-booking questions — what's included, cancellation policy, is this trip right for kids — arriving faster than staff could answer, especially after hours. An FAQ page didn't help, because every visitor wanted an answer to their specific trip, not a generic list. We built a website agent that has a real conversation, answering from the company's actual policies and current availability, and hands off to a person only when a question genuinely needs one.

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📊
Finance

Finding the mismatch by eye, every month

A multi-location retailer's monthly reconciliation meant one person manually comparing sales reports against bank deposits across every store, hunting for mismatches by eye. Small errors slipped through for weeks before anyone caught them. We built an agent that checks the numbers against each other automatically and flags exactly which transactions don't match — before month-end, not after.

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👥
Hiring

Good candidates, buried in a pile nobody read

A growing trades company was getting more applications than the office manager could realistically screen — resumes sitting unread for a week while strong candidates took other offers. We built an agent that reads every application against the actual role requirements and surfaces the best matches first, so the right people get a call while they're still available.

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🔗
Connected tools

Three logins to answer one client question

A sales rep at a manufacturing firm couldn't answer "where does this client stand" without opening the CRM, searching the inbox, and checking the calendar separately. We connected an agent to all three, so one question returns the client's contract status, last email, and next meeting together, without touching a second tab.

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🧠
Internal knowledge

The same ten questions, all day, every day

A logistics company's dispatchers fielded the same ten driver questions all day — pickup windows, contact numbers, exception rules — answered from memory, sometimes wrong. New dispatchers guessed until they'd been there long enough to know better. We trained an agent on the actual dispatch manual, so any driver gets the same correct answer instantly, day or night.

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How we work

We work from inside
your operation.

Most technology projects fail because the solution was built from the outside — based on what someone described in a meeting, not what's actually happening in the business. We fix that by getting real access to your tools, your data, and your team before we recommend anything.

Most Copilot rollouts fail because they're generic — switched on, never trained, never connected to what the team actually uses. We fix that by getting real access to your tools, your data, and your team before we build anything inside Microsoft Copilot Studio.

We build one agent at a time, trained on your actual business. And when we hand it over, you own the tenant, the configuration, and the knowledge to run it.

Book a free call
01

Embed

We get access to your real Microsoft 365 environment — your files, your Teams channels, your actual workflow — before we touch a single setting.
e.g. "For a clinic, that meant sitting in on front-desk calls for a day before building anything."

02

Diagnose

We find exactly where your team asks the same question, hunts the same file, or repeats the same task — and confirm it's something Copilot can genuinely take on.
e.g. "For one team, three different people were manually checking the same shipping calendar every morning."

03

Prescribe

We decide what to build: one focused assistant, or a few working together — and exactly which of your tools it needs access to.

04

Implement & hand over

We build it in Copilot Studio, connect it safely, train your team, and hand over full ownership — your tenant, your data, your assistant.

What this looks like

The kind of problem we solve.

Illustrative examples based on patterns we see often — not verified client case studies.

🏥  Healthcare
+35%
possible increase in appointments kept

30% of appointments were being missed every month

A health professional's booking system wasn't sending reminders or follow-ups. The workaround was hiring someone to do it manually — but every time someone good at the job got hired, they left for a better one.

⚡

How we'd fix it: Build a Copilot Studio agent that watches the calendar and handles reminders and follow-ups automatically, day and night — no custom software needed. Appointments get recovered, and the budget that used to go to a manual role can go toward a higher-value front desk hire instead.

🐾  Associations
$150K
example annual revenue at stake

$150,000 a year in uncharged memberships

A dog association was losing $150K/year because they had no reliable way to track who had paid their membership. They tried the leading CRMs on the market — none of them could handle pedigrees, dog ownership records, and their specific billing model.

🛠️

How we'd fix it: Deploy an autonomous Copilot Studio agent connected directly to Stripe and membership records — matching payments, tracking who's paid, and sending renewal reminders entirely on its own, no human in the loop. The kind of orchestration that closes a revenue gap like this for good.

Our process

From real problem to working solution.

We don't start with a solution in mind. We start with your operation — and let the problem tell us what the right answer is.

🔍

We get inside your operation

We start with access — your tools, your data, your team, your real day-to-day. Not a requirements document. Not a kickoff call. The actual operation.

Real access first
🤯

Together, we find the right answer

We map all the options with you — automation, configuration, integration, or custom build — and choose the fastest, most affordable path together. You're part of that decision, not a recipient of it.

Collaborative decision
🛡️

We test in your real environment

Nothing goes live against a demo dataset. We test against your actual data, your actual volume, your actual edge cases — the ones that matter.

Live conditions testing
📊

We map where you're losing

Time, money, clients, accuracy — we find exactly where things are falling through and quantify what it's actually costing you. The problem is often not where you think it is.

Diagnosis
⚡

We build or configure it

Whatever the solution is — we implement it. If it's a workflow Copilot can already handle, we configure it. If it needs an assistant trained specifically on your business, we build it in Copilot Studio.

Implementation
🚀

We hand over everything — and you own it completely

When we're done, you own the solution. The code, the configuration, the documentation — and the knowledge to run it without us. No lock-in. No recurring dependency.

Full ownership
Book a free call No commitment required
How we engage

We fit around how you work.

You don't change your business to work with us. We adapt to where you are and what you need.

🔍

Fix a specific problem

You know something is costing you — appointments, payments, manual work. We come in, diagnose it, fix it, and leave you with a solution you own. Clear scope, defined price, no surprises.

Problem → Solution
🤖

Build a new assistant

You need an AI assistant that doesn't exist yet — trained specifically for a role, department, or workflow. We build it properly, after understanding your operation, and hand over full ownership when it's live.

Copilot Studio
🤝

A tech partner in your team

You have ongoing technical needs but not a technical team. We embed a specialist — or a small team — inside your operation, working under your direction.

Embedded partner
🌿

Keep it running and growing

The solution is live — and your business keeps evolving. We stay as your technical partner: maintaining, improving, and extending what we've built as your needs change.

Ongoing support
Why FEM Software

We solve the problem. Whatever that takes.

Most agencies sell you what they build. We recommend what actually fixes the problem — even if that means we build less.

✓ 🔎

We start with your problem, not our tools

We don't walk in with a solution in mind. We get into your operation, understand exactly what's breaking and what it's costing — and only then do we figure out the answer together.

✓ 🎯

We make what you already pay for actually work

You’re already paying for Microsoft 365. Before we build anything new, we make sure Copilot is earning that cost — properly set up, trained, and actually used.

✓ 🔒

You own your tenant, always

No dependency on us to keep it running. Your Microsoft tenant, your data, your assistant, your team trained to manage it.

✓ 🇨🇦

Based in Canada. Working across four countries.

Incorporated in London, Ontario. We work remotely with clients across the US, Canada, Brazil, and Portugal — same embedded access, same depth of understanding, wherever you operate.

✓ 🔐

Your data never leaves your business

Copilot Studio runs inside your own Microsoft environment — governed by Microsoft’s enterprise commitments, not shared with outside AI companies, and never used to train someone else’s model. That’s less risk of your business data ending up somewhere it shouldn’t.

The Platform We Build On

Microsoft runs its own customer experience on Copilot Studio.

This isn’t a FEM Software project — it’s Microsoft’s own case study, showing what the platform is capable of at scale.

Microsoft built its own customer-facing web assistant, Ask Microsoft, on Copilot Studio to help visitors on microsoft.com find answers without waiting on a live sales rep. As traffic grew, Microsoft rebuilt it using Copilot Studio’s multi-agent orchestration — one main assistant coordinating several specialized sub-agents behind the scenes, each focused on a different part of the site.

Up to 61% lower latency — faster answers, even as traffic and content grew
Up to 70% fewer human escalations — most questions resolved without a live rep
10× more likely to sign up — customers using the assistant converted at ten times the rate

Source: Microsoft Customer Stories — “Microsoft uses Copilot Studio to reshape customer experience”

This is the same orchestration approach — multiple focused agents working together instead of one overloaded assistant — we bring to businesses at a fraction of Microsoft’s scale.

FAQ

Common questions.

Straight answers about who we are and how we work.

Not always. A lot of businesses already have Copilot available inside their Microsoft 365 plan and don’t know it. We check what you already have before recommending anything new — no surprise upsells.
Yes, when it’s set up correctly — which is most of the job. We set permissions so the assistant only ever sees what each person is already allowed to see, and nothing leaves your Microsoft environment.
A 30-minute call. You tell us about your business and what you're hoping to fix or explore — no need to have it all figured out first. We ask questions, including what Microsoft 365 tools you're already using, and by the end of the call we'll tell you honestly whether Copilot is the right fit and what it would take to set up. No pitch deck, no proposal first. Just a conversation.
It depends entirely on the solution. An automation that connects two existing systems might cost a fraction of a custom build. We tell you the full cost before any work starts — and we don’t start until you’ve agreed to it. That includes being upfront about what Microsoft’s own licensing and usage costs will be, separate from our fee. No surprises on the invoice.
Businesses and organizations across industries where operational friction is costing real money — healthcare, professional services, associations, trades, retail. Most are already using Microsoft 365. We work with companies of all sizes across the United States and Canada. If there’s a broken process eating your revenue, we can help.
No. When we finish, you own everything — your Microsoft tenant, the assistant’s configuration, the documentation, and the knowledge to manage it. You can continue without us. We stay as an ongoing partner only if that’s what you want.

Let's see how we can help.

Book a free 30-minute call. No pitch, no proposal — just an honest conversation about your business and whether Copilot Studio is the right fit.

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